1. How can I unsubscribe from this service?
If you want to unsubscribe from the joke or horoscope service, you can do this very easily by sending a text message with the words astro stop or joke stop to 43333 (USA) or to 63333 (Canada). Another way is by sending an e-mail with your mobile number to info@smsfun4all.com. You will be unsubscribed within 24 hours (except when you unsubscribe in the weekend, then you will be unsubscribed on Monday) Finally, you could also call our service number (877-789-5200) for Canada or 1-888-353-2801 for the USA for extra information.
2. I didn’t know that I have to pay for this service?
We clearly communicate, not only on our website, but also in our commercials (visually or/and verbally) what the price per message is. Furthermore after a customer subscribes he or she will also receive a welcome message. This message contains the price information and unsubscription information.
3. I didn’t know I subscribed to a subscription service?
In all our advertisements we clearly communicate that this is a subscription service. We also clearly state what the price per message is.
4. I have never subscribed to this service, but I am receiving messages, how is this possible?
It is impossible that customers receive messages at random on their mobile phone. The only way to subscribe to our service is by sending a text message with a keyword (joke or astro) from the mobile phone number that receives the messages to the service. Maybe somebody else used your mobile phone to subscribe to the service. In any case we are not allowed to send any messages, before somebody actually subscribes.
5. My child subscribed to the service, can I get a refund?
We clearly communicate in all our advertisements that you have to be the legal owner and bill payer to subscribe. Beside this we clearly state that children under 18 must seek parental approval before subscribing to any of our services. In every case, the contracting party of the mobile phone, which receives the text messages, is responsible for the mobile phone. So, we are very sorry, but in this case you don’t get a refund.
6. In which cases do I get a refund?
Customers can receive a refund in two cases:
- When there was a technical failure with the service
- When a customer tried to unsubscribe with the right unsubscribe message and couldn’t unsubscribe. Then the customer gets a refund from the date he or she tried to unsubscribe.
